Short Shipping Page

Shipping Information

There are delays in the Parcel Network due to Covid-19, please be aware of this when selecting your shipping option.

This will get worse as we approach Christmas, this notice applies to All shipping services.

Orders are dispatched Monday through Friday

Cut Off on each of these days is 3PM!

Orders placed AFTER 3PM will be shipped the next working day

ONLINE Orders can be placed 24/7

All couriers have Extended the length of time it will take to Deliver Your Parcel because of reduced operating hours and staffing levels. If you need the items sooner rather than later, please select a more expensive shipping option with Tracking. NONE of our services are guaranteed.

However we are finding that 80% of parcels either arrive on time or take an extra one to three working days. The main take away here is be Organised!

Please note there is No Shipping on Bank Holidays

Click & Collect is available MONDAY through SATURDAY between 11AM & 5PM, please check our C&C page below for more details.

We will update this notice as things change

Till things get back to being "Somewhat Normal", look after yourself, look out for each other, stay connected and we hope to provide you with our normal service as soon as is possible

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Postal Orders must be placed before 3PM for same day dispatch (Monday to Friday).

Orders placed after this time will be dispatched the following day (apart from Friday where the goods will be dispatched Monday).

Parcel Force deliveries are Monday to Friday only.

Snail Mail / Royal Mail deliveries are Monday to Saturday.

Click & Collect is available from our High street store on Ann St - Click here for more information.

There is no post on Bank Holidays

UK & Ireland: Parcel Force is a WEEKDAY TRACKED & 'SIGNED FOR' SERVICE - If you are not around to sign for your Parcel, your delivery driver will try a neighbour. Parcel Force delivers Monday to Friday only

UK Only: Snail Mail / Royal Mail is not a tracked service - If your parcel is to big for your letter box your parcel may be left at the Post Office. Snail Mail / Royal Mail is delivered Monday to Saturday

Our statistics show that 99% of all orders are received by our customers within their delivery expectations and without complaint.

Sterling Shipping Table - Please Note : ALL Postal Services are Experiencing Delays at This Time

*UK Snail Mail & Irish Orders under £10 will have additional delivery charges please see your basket for details

Location	Courier	Service (Covid Related Delays Expected - Across all Services)	Cart Total	Delivery Charge
UK Mainland	Snail Mail	3-4 Days	£10 - £45*	£2.20
UK Mainland	Snail Mail	2-3 Days	£10 - £45*	£3.40
UK Mainland	Parcelforce	Two Day -TRACKED	Flat Rate	£6.99
UK Mainland	Parcelforce	Next Day - TRACKED	Flat Rate	£9.60

Northern Ireland	Snail Mail	3-4 Days	£10 - £45*	£2.20
Northern Ireland	Snail Mail	2-3 Days	£10 - £45*	£3.40
Northern Ireland	Parcelforce	Next Day -TRACKED	Flat Rate	£4.50
Northern Ireland	Click & Collect	Usually ready after 2 hrs**	Flat Rate	£1.50

Republic of Ireland	Parcelforce & GLS	Next Day - TRACKED (Covid Related Delays expected)	Over £10*	£5.95

For Continental European international shipping rates please click here

Please note that outlying areas may experience delays due to remote location.

Examples of outlying areas - Rural Ireland, Scottish Highlands & Islands, Isle of White, Jersey & Guernsey.

Additional Surcharges my be applied to remote locations such as the Scottish Highlands & Islands, Isle of White, Jersey & Guernsey.

If for any reason you are not happy with your online purchase you may cancel your order up to 14 days from the day after you received your goods; with items in original condition, unworn and with labels & packaging intact. **Before sending/returning the parcel back to us, first please contact us immediately and have your order details at hand. Any problems or questions please contact us on +44 (0)2890 320532 or email us

Exemptions:

**Please refer to our complete returns policy where you will find a list of items that cannot returned for hygiene reasons.

Current Operating Information

Online Postal Service - Parcels are being Dispatched as Normal. There are still delays in the Parcel Network due to Covid-19, Please be aware of this when selecting your shipping option.This applies to All shipping services.

The Shop is CLOSED.

Sorry, No In-Store Purchases at this Time. If you need something quickly please use our Click & Collect Service. Please allow One Hour between Ordering & Collection. (As we need time to pick, pack and process your order)

Many thanks, The Elliotts Team!

We Hope to Resume Normal Business as Soon as Possible :)

If you need to Contact Us, please call us or contact us via email - See links at the bottom of the page

Online Orders are Dispatched MONDAY through FRIDAY

Cut Off on each of these days is 3PM!

Orders AFTER 3PM will be shipped the next working day

At this Time Please Expect Delays with your Parcel Delivery! This applies to All shipping services.

If you need the items sooner rather than later, please select a faster shipping method.

We will update this notice as things change

Till things get back to being "Somewhat Normal", look after yourself, look out for each other, stay connected and we hope to provide you with our normal service as soon as is possible

Shop Opening Hours - The Shop is CLOSED

ONLY Click & Collect is Available at this time!

The Times Below Are For Click & Collect Only

Monday	11am - 5pm
Tuesday	11am - 5pm
Wednesday	11am - 5pm
Thursday	11am - 5pm
Friday	11am - 5pm
Saturday	11am - 5pm
Sunday	CLOSED

Online Orders

Operating As Normal

You can contact us by Email - Fill in the Form below (see link at bottom of Page) & we will endeavour to get back to you as soon as possible!

For same day Dispatch order Before 3PM ! (This is the Cut-Off time for parcels that will leave our store - Operates Monday - Friday Only )

Definition of "DISPATCH" - Parcels collected FROM Elliotts by our Postal Service Company.

UK Only: Snail Mail/Royal Mail is not a tracked service - If your parcel is to big for your letter box your parcel may be left at the Post Office. Snail Mail/Royal Mail is delivered Monday to Saturday.

There is NO post on Bank Holidays

Click and Collect

The Only Service available at our Shop at this time

Please check the Time that your order will be ready for collection

Orders can be picked up MONDAY to SATURDAY between 11AM & 5PM

Orders placed between 11AM & 3.30PM please ensure 1 HOUR between ordering and collection!

Orders placed Monday to Friday AFTER 3.30PM will be ready from 11AM the Next Day

Orders placed AFTER 3.30PM Saturday to 10AM Monday are available to collect at 11AM Monday

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Orders Placed BETWEEN 9AM & 4.20PM are expected to be ready after 1hrs
Orders placed AFTER 4.20PM will be ready for collection after 11AM the Next day!
Orders placed BETWEEN Midnight and 9AM will be ready for collection after 11AM

See our opening hours to plan your collection -
please click here

Please make sure your contact details are correct.

Bring your Order Confirmation - If you do not receive one - look in your junk folder and please unjunk us failing this... give us a call or email us if you cannot get through on the phones.

Order Query

If you have any queries about an existing order, please call us: UK 02890 320532 ; International +44 2890 320532 and a member of our team will be able to assist you.
If you cannot get through on the phones please send us an email and we will endeavour to get back to you as soon as possible :)
P.S. If you have not received your order confirmation email, please check your junk folder. If you find our email there can you please unjunk it. Many Thanks :)